To register a complaint with the European Car Rental Conciliation Service answer the below questions to determine if you are able to log a complaint. Please note complaints need to be sent within 12 months of the final decision from the company.
Please refrain from submitting more than one complaint about the same issue. If you have any queries or additional comments regarding the complaint you have raised here, please email us at firstname.lastname@example.org.
Please note that due to Covid-19 there could be a delay in our usual case response timeframe of 30 working days. This is due to various factors such as reduced staffing levels and the temporary closure of certain business sectors. We will continue to endeavour to respond as soon as possible to all cases.