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Welcome to ECRCS

The European Car Rental Conciliation Service (ECRCS) helps customers with unresolved complaints concerning cross-border vehicle rentals within Europe. If you have exhausted the complaints procedure of a participating company and remain dis-satisfied with the outcome, the ECRCS can review the evidence from your complaint against the Code of Practice and provide an impartial decision. The decision is binding on the participating company but does not in any way restrict a customer's right to seek legal redress.
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Guidance & Reports

This section supports consumers in understanding how to structure their submission and what details or documents they should have to hand. It also contains the annual complaint summary report.

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Register a Complaint

To register a complaint with the European Car Rental Conciliation Service, please answer the below questions to determine your eligibility. Please note complaints need to be sent within 12 months of the final decision from the company.

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FAQs

ECRCS is approved by government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. ​

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Consumer Advice

City car, executive saloon, 4x4, MPV or van – whatever your transport needs, ECRCS members can supply the right vehicle for the job. The vehicle rental industry can provide you with safe, cost-effective and hassle-free motoring by the hour, day, week, month or year.

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Privacy Policy

This Privacy Policy applies to personal data we collect from you as a user of our website www.ecrcs.com (“our site“); or if you otherwise interact with us.

Privacy Policy
© ECRCS Copyright 2026
© ECRCS Copyright 2026