Welcome to ECRCS

The European Car Rental Conciliation Service (ECRCS) helps customers with unresolved complaints concerning cross-border vehicle rentals within Europe. If you have exhausted the complaints procedure of a participating company and remain dis-satisfied with the outcome, the ECRCS can review the evidence from your complaint against the Code of Practice and provide an impartial decision. The decision is binding on the participating company but does not in any way restrict a customer's right to seek legal redress.

Aerial view of a roundabout (traffic circle) in winter

Guidance & Reports

The car rental industry provides consumers with affordable, sustainable, pay-as-you-go mobility. As long as some simple steps are followed, the rental process should be straightforward.

Consumer Advice

City car, executive saloon, 4x4, MPV or van – whatever your transport needs, ECRCS members can supply the right vehicle for the job. The vehicle rental industry can provide you with safe, cost-effective and hassle-free motoring by the hour, day, week, month or year.

We take care of cars and the people who drive them. Shot of a woman receiving her car keys.

This Privacy Policy applies to personal data we collect from you as a user of our website www.ecrcs.com (“our site“); or if you otherwise interact with us.