Register a Complaint

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Where did your rental take place? This must be in the European Economic Area or UK.

Are you a resident of the European Union or UK and did your rental take place within a different European Economic Area country? If your complaint concerns a non-cross-border rental you should raise the matter in your own country through any local dispute resolution process that may exist. For example the British Vehicle Rental & Leasing Association can assist with rentals which took place in the UK.

Complaint Against Company

Have you had a final written decision from the rental company? It may take up to 8 weeks for the company to respond during peak periods. If you have not yet received their final decision we would suggest you contact the company's Customer Service Department by telephone or email for an update. Details will be available on their Contact Us webpage. We will not be able to accept your complaint until a final decision has been received.

I confirm there HAVE been court proceedings (completed or pending), OR I have raised a case with another ADR service, the Financial Ombudsman or with my bank/credit card company relating to this complaint. Your complaint has gone beyond any jurisdiction the ECRCS and we will be unable to assist you further.

Title

Forename

Surname

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Country Of Residence

Where did you hear about the ECRCS's Concilliation Service?

Which country did you collect your rental vehicle from? (This must be a country within the EU or the UK)

Agreement Number

When did the problem you’re complaining about happen?

When did you receive the members final decision?

Please give an overview of your complaint, listing the main points

How would you like the company you are complaining about to put the matter right for you?

Photos/Videos

Documentation

I have read and accepted the terms and conditions.